At Acmeliae Bangladesh, we take great pride in the quality of our products. However, we understand that sometimes an item may arrive in a less-than-perfect condition. This policy outlines the process for returns and refunds to ensure a smooth and transparent experience for our valued customers.

1. Eligibility for Returns & Refunds
We accept return requests only under the following condition:

  • Damaged or Defective on Arrival: You have received a product that is damaged, defective, or not in working condition.

We do not accept returns for products that have been:

  • Fully or partially lost or damaged by the customer after delivery.

  • Used, altered, or are not in their original condition.

  • Purchased from our e-commerce partners or retail stores (returns must be processed through the original point of purchase).

2. How to Initiate a Return
If you have received a damaged or defective product, please follow these steps:

  • Contact Us Immediately: You must notify our Customer Care team within 3 (three) days of receiving your order.

  • Provide Details: Contact us via phone or email and provide your Order ID Number and a description of the issue.

3. Inspection and Approval

  • Once we receive your return request, we will provide you with further instructions and a return authorization.

  • The exchange or refund will be issued only after the product is received, inspected, and approved by our Quality Check team.

4. Packaging for Return
All returned products must be sent back in their original, unused condition, including:

  • The original product box.

  • All packing materials.

  • All manuals, tags, and accessories.

5. Refund Process

  • Upon receipt and approval of the returned product, we will send a confirmation to you via your provided contact details.

  • Approved refunds will be processed to the original method of payment within 6-7 working days from the date we receive the goods at our address.

  • The time it takes for the refund to be credited to your account may vary depending on your bank or card issuer’s policies.

6. Return Address
Please ship the return product to the following address only after receiving a return authorization from our team:

S. Hoque International
275/D, Suite # C12, Lift Level-12,
Rangs Nasim Square, Road No # 27,
Dhanmondi, Dhaka-1209, Bangladesh.

Contact Us
If you have any questions about our Returns and Refund Policy, please contact us: